Date: Wednesday, November 23, 2016
Location: Melbourne, Australia
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Practice Manager or Practice Leader

Practice Manager or Practice Leader

November 23, 2016, 9 - 4.30

Melbourne, Victoria

Venue: Melbourne Conference & Exhibition Centre 

About the course: As a practice manager, staff issues almost certainly consume more of your time than they should – and much more than you would like.

When you bring a group of people together, it is inevitable that they won’t always get along and that some of their performance and behaviour will be below your expectations.

Your success as a practice manager depends on your ability to respond effectively. If they aren’t dealt with, these issues have the potential to undermine performance, create conflict, frustrate team members and compromise patient outcomes.

Who should attend: This course will be ideal for you as the practice manager and for anyone in your team who acts as your 2IC or who aspires to be a practice manager

Learning Outcomes: This course will cover specific strategies and approaches to lift every team member’s performance to the required level.

  • How does a practice manager become a practice leader?
  • The three critical focuses for all practice managers
  • Three key behaviours that create leadership in the practice
  • How does your leadership style impact the performance and motivation of your people?
  • Strategies for dealing with poor performance and poor behaviour
  • The three outcomes of performance management – and the one you can’t accept
  • Increasing the commitment and engagement of your people
  • Three option when the team is in conflict
  • Conflict styles and strategies
  • Helping diverse personalities get along
  • Leading people you don’t like

Facilitator: Simon Thiessen

Course Fee: $495

Early Bird Fee: $445 until November 11, 2016

RANZCO members and AAPM/PMAANZ members: $375 AUD until November 11, 2016

How to register 

Course Flyer: Download here


"Life is not a spectator sport. If you're going to spend your whole life in the grandstand just watching what goes on, in my opinion you're wasting your life."

-Jackie Robinson